Refund policy

Refund & Return Policy

Last Updated: April 24, 2026

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In the original packaging.
Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

Several types of goods are exempt from being returned. These include:

Perishable goods (such as food, flowers, or plants).
Customized or personalized products.
Personal care goods (such as beauty products).
Sale items or gift cards.

3. The Return Process

To initiate a return, please contact our support team at [Your Email/Contact Method]. We will provide you with instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5–10 business days).

6. Damaged or Wrong Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.